The Virtual Classroom
Benefits of E-Learning
Faqs
The Learning Management
System
Employee Handbooks
Contact
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Frequently asked questions about our courses:
- When can I take the course?
- Do I have to take the whole course at once?
- How often can I use my "preferred user registration code"?
- When will my credits appear on Prommissor?
- I'm taking a course... Is the whole course online?
- I'm taking a course and I'm locked out! What do I do?
- I waited until the last minute to take my course(s),
it's not normal business hours, and I'm having problems. What do I do?
- I have completed my course(s). Do I have
to do anything else to get my credit?
- I use AOL. Is this course compatible with the AOL browser?
- I am not very good on the Computer!
- Can I get back into my course once I have completed
it?
- How do I contact support?
Once you register on the site you can log in anytime
and take the course. It will always be available to you anytime you wan
to log in.
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The system will keep track of where you are in
the lesson so you can leave the lesson then come back and pick up where
you left off.
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The "preferred user registration code" is
agency specific. Anyone can use it from your agency for any course.
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We upload credit information to the appropriate
State Agency on the 15th and 30th of every month. If you need to have your
credits recorded immediately, contact us and we will try to accomodate
you.
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I'm taking an course... Is the whole course
online?
Yes. You will take the course and test online. (Testing is required
on some Real Estate and Mortgage courses) You can start or stop the course anytime you
want, then pick it up at a later time. The system has multiple
back-up systems to remember your place in the course.back
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I'm taking an course and I'm locked out! What
do I do?
If you get locked out for any reason, send us an email at admin@CyberLearnPro.com.
As with everything, sometimes emails do not go through. If this happens,
please call 551-404-5341. You can always start on your next course while
waiting for the other course to get unlocked.back
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I waited until the
last minute to take my course(s), it's not normal business hours,
and I'm having problems.
What do I do?
We know our students are often busy, and take courses late at
night. Our staff monitors email requests for help/customer
support after business
hours, and on weekends. Try calling or sending an email to customer
support.
admin@CyberLearnPro.com back
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I have completed my course(s). Do
I have to do anything else to get my credit?
After completing your course, you can click on the "My Certificates" tab
in the "My Account" tab to view your completion certificate. This
certificate is for your records. CyberLearnPro will submit your credits
to the appropriate State Agency. In some state that require an exam
to be monitored and an affidavit to that effect, CyberLearnPro will submit
your
credits upon receipt of the affidavit. back
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I use AOL. Is this course compatible
with the AOL browser?
Although we do not provide technical support when using the AOL
Browser, it may be possible for you to take this course with
the AOL browser.
The preferred method
would be to logon to AOL, minimize the AOL program, then start Internet
Explorer. The
icon for this program is a Blue "e" on your desktop or from your
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I am not very good on the Computer!
Expertise is not required! Take time to read and listen carefully
to the course, and follow the instructions.
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Can I get back into my course once I have
completed it?
Yes, you can get back into the course once you have completed
it. The
course is available for one year from the time you enrolled
so that it is available
as a resource in case you want to review it. back
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Support
Contact
customer/technical support via email: Support email will be answered Monday - Friday,
8 am to 5 pm Eastern time. Email is monitored during off hours
and will be answered, just not as quickly as during business hours..
E-mail is the easiest and fastest way to contact us during the weekends
and for after hours support. You can email us here: Email Us
at admin@CyberLearnPro.com.
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We want to make online learning available and affordable to your entire organization, including your staff, volunteers, and members.
Subject Matter Experts Needed
If you have experience in Title Insurance, Mortgage Education,
Human Resource Management, CPA education, or Insurance education, I want to talk to you. I am always
looking to expand my catalog of courses and I need Subject Matter
Experts to help to develop content.
Get your name out there as an expert in your field and receive a royalty every time someone takes the course you helped to develop.
If you are interested, contact me
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